general
Response Time
If you have an issue or a general question, a member of our team will be in touch within 36-48 hours (Monday to Friday), excluding major holidays.
Custom Website Builds
With years of agency and client experience, we’re here to bring your ideas to life from start to finish. Our dedicated focus on UI/UX ensures that we can help make your website dreams a reality.
Our work has earned us several awards and nominations across the industry, and we’ve been honored to be a catalyst for some of the leading trends in web design.
Refresh Your Site
We can assist with a site audit to improve your website's UI/UX and overall design. Full pricing will be determined after reviewing your sitemap.
Do you offer custom plugins or templates
While we focus on our plugins and templates, we’re open to discussing custom projects. Feel free to contact us with your specific needs, and we’ll see how we can help.
How can I stay updated on new releases and offers
Follow us on social media or sign up for our newsletter to get the latest updates on new product releases, exclusive discounts, and collaborations.
Refunds
Due to the nature of digital downloads, our plugins are non-refundable.
If you accidentally purchased a plugin or your client no longer needs it, don’t worry—our plugins come with an unlimited license, so you can use them for future projects.
If you believe the plugin isn’t working as expected, we’re happy to help. Please refer to the “My Plugin Isn’t Working” section before contacting us for support.
Can I use my own affiliate code to purchase a product
No, affiliates are not allowed to use their own referral links for personal purchases. Please see our affiliate terms for more details.
Are your products updated to work with the latest version of Squarespace
Yes, we continuously update our products to ensure compatibility with the latest Squarespace updates and features. We strive to stay ahead of any updates that may cause issues with our plugins. In cases where we don't anticipate an update, once identified, we will send out an automatic update to the plugin as quickly as possible.
Do your products include support
Yes, every purchase includes standard support to help with installation and troubleshooting. For more in-depth customization or technical issues, you may need to purchase extended support, which is available upon request.
plugins
Site Requirements & Compatibility
Our plugins are compatible with all Squarespace 7.1 templates.
For Squarespace 7.0 templates, most of our plugins work, but be sure to check the "Plugin Info" section for specific template family compatibility.
Please note, all plugins require a Business Plan or higher to function properly.
To learn more about your template family, please visit “What's my site's version and template?”
How do I install a plugin
Each plugin comes with a detailed installation guide. After purchase, you'll receive a download link along with instructions to help you install and configure the product on your Squarespace site. If you need further assistance, feel free to reach out to our support team.
Can I customize the plugins
Absolutely! Our products are designed to be fully customizable within the elements we state in the Plugin Info section. You can adjust colors, fonts, and layouts as needed to fit your brand’s identity. However, some advanced customizations may require basic coding knowledge.
Can I use the plugin on multiple websites
Our plugins come with a multi-use license, allowing you to use them on numerous Squarespace websites. If you have any questions about the licensing terms or need further clarification, feel free to reach out to us!
Plugin Not Showing
Websites have many moving parts, so it’s not uncommon for plugin effects not to display correctly while in edit mode. One common reason for this is caching or script loading. One thing you can do is click the arrow in the top right to preview your site without the dashboard open. Otherwise, viewing your site in a private or incognito window before concluding that a plugin isn’t working can be helpful.
If you’re still experiencing issues, we’re more than happy to assist you. Just reach out!
My Plugin isn’t working
We understand how frustrating it can be when things don’t work as expected. All of our plugins undergo rigorous testing, and in most cases, the issue is due to a missed installation step or a line of code that wasn’t copied and pasted correctly.
The most common problem we see is when the title section doesn’t match the installation guide.
If you’re still having trouble, we’re happy to help! Before reaching out, please remove all non-Square Refresh code and send us an admin invite so we can verify the installation steps were followed correctly.
Please note that we do not offer support for plugins from other vendors.
Plugin Conflicts
While our plugins are designed for simplicity, they can sometimes feel tricky if you’re not familiar with them. We ensure our plugins target the specific elements you need, but running multiple plugins from different vendors—outside of Square Refresh—can lead to conflicts.
We’ll do our best to assist you, but please note that if the issue stems from an outside plugin, we may not be able to provide support for it.
Can I use your plugins on templates I sell
No, our plugins are intended for personal use only and cannot be included in templates you sell. We value creativity and originality in the community, so protecting intellectual property is important to us. If there’s any confusion, feel free to contact our legal team—they’re here to help!
Can I sell your plugins on my site
No, our plugins and templates are exclusive to SquareRefresh. However, we do offer an affiliate program where you can earn a commission by promoting our products. You can find more details on our affiliate page.
templates
Are your templates compatible with all Squarespace plans
Our templates are compatible with all Squarespace Business plans and higher. Each template will specify the necessary Squarespace plan on its product page.
What happens if my template is not accepted
Any template that is not accepted after two weeks will be removed, and you will need to request a new invite.
When will ownership of my template be transferred
Ownership will be transferred automatically within a week of acceptance, unless a request for an earlier transfer is made.
What kind of support is available for template plugins
Template plugin support is limited to the templates they come with and does not extend to outside projects.
Can I edit my templates
Yes, templates can be easily edited within the full range of Squarespace’s styles and blocks. Some knowledge of CSS may be required depending on the template, but we’re here to help if you have any questions!
Will the template override my existing site
No, the template will not override your existing site. After purchase, an invite to the template will be sent to your Squarespace email within 36 hours. Once you accept the invite, the template will appear in your Squarespace dashboard as a separate site for editing. There’s no need for developer mode or external videos, as all content and styles use native Squarespace features. A basic knowledge of CSS is recommended for further customization, especially if plugins are included.
What happens after I purchase a template
After purchasing, you’ll receive an invite to your template via your Squarespace email within 36 hours. Once you accept the invite, the template will appear on your Squarespace dashboard for editing. If the template includes plugins, you'll receive an immediate “how-to” guide to help you understand and customize them. The plugins will already be pre-installed, so no additional setup is required. Like all our templates, they use native Squarespace properties, and basic CSS knowledge may be helpful for further customization.
What version of Squarespace are your templates designed for
All our templates are designed specifically for Squarespace v7.1. Please ensure your site is running this version to fully utilize the features and functionalities of our templates.